ServiceNow is a cloud-based platform designed to streamline and automate IT service management (ITSM) and other business processes. It provides a suite of tools that help organizations manage incidents, service requests, changes, and more, enhancing efficiency and improving service delivery. Key features include a user-friendly interface, customizable workflows, and integration capabilities with various applications. ServiceNow supports collaboration across teams and departments, enabling better communication and faster resolution of issues. Its scalability makes it suitable for businesses of all sizes, ultimately driving digital transformation and improving overall operational performance.